Terms of service

Terms of Service

Last updated: March 2, 2026

This website is operated by Alurive. Throughout the site, the terms “we”, “us” and “our” refer to Alurive.

By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

Online Store Terms

By agreeing to these Terms of Service, you confirm that:

  • You are at least the age of majority in your country or region.
  • You will not use our products for any illegal or unauthorized purpose.
  • You will not violate any laws in your jurisdiction while using our services.

Any breach of these terms may result in immediate termination of your access to our services.

Privacy Policy

  • Alurive is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously.
  • When you register at our site, you will be asked to submit some personal information, such as name and contact information.
  • Alurive will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party.

For more details, please refer to our Privacy Policy

Products & Services

Alurive specializes in personalized and custom-made products.

When placing a custom order, you agree to provide accurate and complete information required for personalization, including but not limited to:

  • Photos
  • Names
  • Dates
  • Messages
  • Other customization details

Customers are responsible for ensuring all personalization details are correct before submitting the order.Alurive is not responsible for errors caused by incorrect or incomplete information provided by customers.

Photo Upload Responsibility

  • By uploading photos or images to the Alurive website, you confirm that you own the rights to the images or have permission from the copyright holder to use them.
  • You agree that the images uploaded do not violate any copyright, trademark, privacy, or other legal rights of any third party.
  • Alurive reserves the right to refuse orders that contain inappropriate, offensive, or illegal content.
  • We assume no liabilities for any content uploaded by you. You are fully responsible for the content you upload. If any claim, dispute, or legal action arises because your User Content infringes someone else’s rights, you agree to handle the matter and indemnify us from any loss or damages relating to such infringing claims plus any related costs (including reasonable legal fees).

Payment Services

Payments on our website are securely processed through trusted third-party payment providers, including Stripe and PayPal, as well as major credit and debit cards such as Visa, Mastercard, and American Express. By placing an order, you confirm that you are authorized to use the selected payment method and agree to pay the full amount shown at checkout, including product price, shipping fees, and applicable taxes. All transactions are handled through encrypted payment gateways, and Aurora Custom does not store or have access to your full payment information.

Pricing

All prices listed on our website are subject to change without notice.

We reserve the right to:

  • Modify product pricing
  • Cancel orders suspected of fraud
  • Refuse service to anyone for any reason at any time

Payment must be received in full before an order is processed.

Tax Rate

  • Orders shipped within the United Kingdom are subject to the standard 20% VAT rate.
  • For shipping to other countries or regions, the applicable tax rate is determined based on the shipping address entered at checkout.

Shipping & Delivery

Shipping times depend on the destination and shipping method selected.

Estimated delivery times are provided for reference only and may be affected by:

  • Shipping carriers
  • Customs clearance
  • Weather conditions
  • Global logistics disruptions

Alurive is not responsible for delays caused by third-party carriers.

Please refer to our Shipping Policy for more details.

Returns & Refunds

Due to the personalized nature of our products, custom items are generally non-refundable unless:

  • The item arrives damaged
  • The item is defective
  • The wrong item was delivered

Customers must contact us within 14 days of receiving the order to report any issues.

Please refer to our Refund Policy for full details.

Intellectual Property

All content on this website, including but not limited to:

  • Product designs
  • Images
  • Text
  • Graphics
  • Logos
  • Website design

is the intellectual property of Alurive and may not be copied, reproduced, distributed, or used without written permission.

DISCLAIMER AND LIMITATION OF LIABILITY

  • Alurive strives to present product images, colors, designs, and styles on this website as accurately as possible so that they reflect the actual products.
  • However, Alurive does not warrant that product descriptions, images, previews, or any other content on the website are completely accurate, complete, reliable, current, or error-free. Variations may occur due to technical, typographical, digital, or photographic reasons.
  • The actual colors, appearance, and “look and feel” of the products may vary depending on your device, screen settings, lighting conditions, and other technical factors.
  • Except as expressly stated herein, Alurive disclaims all warranties, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to products sold on the Alurive website.
  • You agree that the maximum liability of Alurive arising from any product sold on this website shall be limited to the purchase price of the product ordered.
  • In no event shall Alurive, its directors, officers, employees, partners, or representatives be liable for any special, indirect, incidental, consequential, or punitive damages related to the products sold on this website.

Changes to Terms of Service

  • We reserve the right to update, modify, or replace any part of these Terms of Service at any time.
  • Changes will take effect immediately upon posting on this page.
  • It is the customer's responsibility to check this page periodically for updates.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

📧 support@alurive.com